Here are some frequently asked questions addressing common concerns our clients have before purchasing our products.
If you have any additional queries, feel free to reach out to us at info@ksnslife.com.

Filter by Topic
  • All
  • Most Recent
  • Size & Fit
  • Order & Return
  • Cleaning & Care
  • Materials & Production
  • Health & Safety
  • Barefoot Shoes

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Most Recent

KSNS shoes prioritize foot health, using an anatomically conscious design that mimics the natural shape of the foot, promoting stronger muscles and better balance.

By allowing toes to move freely, reducing heel height, and using flexible soles, KSNS shoes promote better blood circulation, nerve stimulation, and natural body balance.
Please refer to our comprehensive size guide on the website. Measure your feet and compare with the dimensions given in the guide to find your perfect fit.
We recommend using a soft cloth or brush with warm water and mild soap for cleaning. Avoid machine washing or drying to preserve the shoe's quality.
We have a flexible return and exchange policy. Please refer to our Returns & Exchanges page on the website for detailed information.
KSNS shoes are suitable for various activities, including walking, running, and casual wear, due to their design promoting natural foot movement.
The second version of KSNS shoes is currently under development and is scheduled for release later this year. Stay tuned for updates on our website!

Size & Fit

KSNS shoes are designed to align with your regular shoe size. If your measurement falls between two sizes, we recommend opting for the larger one for the ideal barefoot sensation. An additional 12mm space in front of your toes promotes this experience. As long as your midfoot is well-supported and the shoe doesn't slip off, you've got the perfect fit!
For a precise foot measurement, grab a sheet of A4 paper and place it on the floor. Stand on it and trace the outline of your foot using a pencil. Now, you can conveniently measure the distance from your big toe to the heel on the traced drawing.
While KSNS shoes may appear narrow, they are intentionally designed with ample width, particularly in the forefoot region, to accommodate an anatomically shaped toe box.
The variation between our men's and women's shoes lies solely in the size range. Women's shoes range from size 36 to 43, and men's models from size 40 to 47. We employ a unisex design for sizes 40 to 43, meaning there's no difference in length and width for these sizes between the genders.

Order & Return

Upon placing your order, an automatic email confirmation should be sent to you. Please check your spam or junk folder to see if the confirmation email landed there. If you're unable to locate the email, kindly reach out to our customer service team at info@ksnslife.com.
We're striving to provide worldwide shipping. However, if you're unable to select your country during checkout, it means we don't ship to your location currently. For additional queries, email us at info@ksnslife.com.
Due to our quick shipping process, immediate cancellations might not always be feasible. To cancel an order, promptly get in touch with our customer service team.
Our orders typically depart from our facility within 24 hours. Within South Korea, deliveries generally take 1 to 3 days, while for other countries, it may take between 5 to 7 days.
First, use your tracking number to check the shipment status. If your parcel was delivered to an incorrect address, it should return to us. Should this occur, kindly provide us with the correct address and we'll expedite the re-shipment of your order.
For customers in South Korea, returns are at no charge. However, we're unable to cover return costs for other countries. The return process typically completes within 7 business days. Remember to keep your delivery receipt until your refund has been processed. For details on return costs, please reach out to info@ksnslife.com.
If you've purchased two items using a volume discount and decide to return one, the remaining item will revert to its original price, as the discount is no longer applicable. However, if you keep two or more items, the volume discount remains, even if you've returned other items from the same order. If you need to return an item for a different size, we can extend the same volume discount to your replacement order. Please contact us prior to reordering.
Unfortunately, we can't directly exchange shoes for a different size or model. If you need a different size, please place a new order and return the incorrect size to us. We'll refund the purchase price upon receiving the return. This ensures you know immediately if the replacement size is available. If the price has changed and you're sure about keeping the new shoes, just contact us with the order numbers. We'll promptly refund the price difference.
Yes, you can order KSNS shoes and try them on at home. However, we request you to only test the shoes indoors. If the shoes show signs of wear, we regret that we won't be able to accept a return.

Cleaning & Care

We generally advise against washing your KSNS shoes in the machine. While the fabric of our vegan models could withstand low-temperature washing, the sole might be adversely affected.
Maintaining your leather KSNS shoes requires gentle handling. Refrain from using harsh cleaning supplies, and keep the leather regularly moisturized. We suggest using plain wax or a leather care product from our accessories range.
Begin by applying a thorough impregnation to your vegan KSNS shoes, protecting them against dirt and dampness. Regular cleaning with brushes and damp sponges is crucial. Use specialized vegan leather cleaning solutions like our Collonil's Carbon Complete Set for deep cleaning. We recommend a monthly clean with a vegan shoe polish.
For removing dirt from the white soles of your KSNS shoes, a dirt eraser is recommended. A quick home solution would be a mix of baking powder, water, and dish soap. Combine the powder and soap in a 1:1 ratio, add a bit of water, and stir until foamy. Apply the mixture to dirty areas using a damp toothbrush, then wipe off the foam with a damp cloth. For detailed instructions and additional tips, refer to our related article in our online magazine.

Materials & Production

KSNS shoes are entirely manufactured in South Korea, with the soles specifically sourced from Vietnam.
KSNS shoes are meticulously crafted using premium leather from Spain and Portugal. Our vegan models are made with superior faux leather along with mesh and canvas materials. Additionally, our sustainable products feature an outer layer made from eco-friendly felt and microfiber. Certified by Control Union and Global Recycled Standard, this material is not only recycled but also offers a smoother surface than traditional felt, excellent thermal insulation, comfortable softness, and less susceptibility to wrinkles.
KSNS soles are designed with a distinct focus on barefoot principles, eliminating arch support and footbeds. They're entirely flat, without a raised heel or cushioning, promoting a healthy, upright posture. Notably lightweight and super flexible, our soles are constructed from durable, abrasion-resistant TPU, making them highly resilient to wear. For more details about our unique KSNS sole, please click here.
Crafted with high durability and abrasion resistance, our KSNS soles are built to last. If you encounter any issues, please reach out to our customer service here. To expedite your request, we recommend including a photograph of the damaged part of the shoe.
New KSNS shoes may occasionally produce a squeaking noise. Rest assured, this noise typically dissipates after a brief period of use, especially on asphalt surfaces.
Absolutely! Our KSNS soles are crafted from light TPU, offering a unique blend of anti-slip properties and maximum flexibility. This ensures secure footing on both slick and wet surfaces, providing you reliable safety in any weather.
KSNS shoes, made primarily from leather, have a natural level of water-resistance. While they aren't fully waterproof (which would inhibit breathability), their quality materials offer substantial protection from moisture and dirt. For optimal water resistance, we recommend treating your KSNS shoes with a high-quality impregnation spray.

Health & Safety

Absolutely, KSNS's soles may be thin but they are robust, providing significant protection against sharp objects, stones, and uneven terrain. Despite the thinness, your feet are effectively shielded.
Certainly! Barefoot shoes like KSNS can potentially aid in fortifying your foot muscles and improving posture. Many physicians and physiotherapists endorse barefoot footwear. However, we advise consulting with your doctor before transitioning to barefoot shoes, particularly if you've previously used insoles.
Yes, you can use your usual insoles with KSNS shoes. However, please be aware that the insole may diminish the natural barefoot experience. The goal of barefoot shoes is to strengthen foot muscles to self-support, whereas insoles can provide relief to these muscles. One approach might be to use insoles during the adjustment period and progressively remove them. Please consult your doctor when unsure.
Wearing barefoot shoes like KSNS consistently can enhance foot muscles, agility, and sensory perception. This heightened awareness during walking or running can lead to better protection against injuries. So, you generally do not have to worry about hurting your foot while wearing KSNS.

Barefoot Shoes

Barefoot walking is beneficial and organic, but it's not always practical or safe due to varying terrains and weather conditions. KSNS barefoot shoes are designed to safeguard your feet while replicating the sensation of walking barefoot as closely as possible. This is achieved through a wide, foot-shaped design and an ultra-thin, flexible sole.
Adopt a gradual approach! Wearing traditional shoes often results in underused foot muscles. We recommend that initially, you wear your new KSNS shoes for shorter durations and distances. Gradually, you can increase their usage, but be prepared to experience some initial muscle soreness in your feet and calves. This is a typical response and not a cause for concern.
KSNS shoes are crafted to suit various occasions - be it everyday activities, leisure time, or work. Their light and flexible nature makes them an ideal fit for any situation. They are also conveniently portable, easily fitting into your luggage or backpack.
Absolutely, KSNS shoes are safe for cycling. The soles of our shoes are designed to be highly durable and offer excellent grip, ensuring you can pedal comfortably even in wet conditions. With KSNS, maintaining your footing is never an issue.
While the term "barefoot shoe" might suggest otherwise, many of our customers prefer wearing socks with their KSNS shoes. The "barefoot" aspect refers to the design features such as the thin, flexible sole and wide foot-shaped fit, which aim to mimic the feeling of walking barefoot, not necessarily that you should wear them without socks.
You needn't forgo your KSNS shoes even in the colder months. The freedom of movement provided by barefoot shoes stimulates your muscles, enhancing blood flow to your feet and toes, which in turn helps keep them warm. Moreover, many of our winter-specific models come with an additional warm lining.
At present, our products are only available for direct purchase at our treatment centers, as KSNS is a new brand. We are, however, working tirelessly to ensure that you'll be able to find KSNS shoes in retail stores in the future.
Unable to find satisfactory answers? Contact US